Educational Visit by Management Students – CMC Vellore

Enhancing Practical Learning in Hospital Administration

On March 28, 2025, Believers Hospital had the privilege of hosting a group of postgraduate students pursuing Master of Hospital Administration (MHA) and Post Graduate Diploma in Hospital Administration (PGDHA) from the Department of Hospital Management Studies and Staff Training & Development, Christian Medical College (CMC), Vellore. This visit was part of their educational tour aimed at bridging the gap between theoretical knowledge and practical applications in hospital management.

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A Day of Insightful Learning and Engagement

1. Welcome and Orientation

The visit commenced with a formal welcome session, where senior hospital administrators introduced the students to the hospital’s history, mission, and commitment to delivering quality healthcare. The orientation provided an overview of Believers Hospital’s:

• Operational Structure

• Quality and Accreditation Standards

• Patient-Centered Care Approach

• Innovative Healthcare Management Practices

2. Interactive Session with Hospital Administrators

The highlight of the visit was an interactive discussion with key hospital administrators, who shared their real-world experiences in hospital operations and management. Topics covered included:

• Hospital Planning and Infrastructure Management

• Challenges in Hospital Operations

• Quality Control and Accreditation Processes (NABH & ISO 15189)

• Financial and Human Resource Management

• Healthcare Information Systems and Automation

The students had the opportunity to ask questions, discuss challenges, and gain deeper insights into the complexities of hospital management.

3. Departmental Visit – Observing Healthcare in Action

To enhance practical understanding, students were taken on a guided tour of various hospital departments, including:

• Emergency & Critical Care Units – Insights into emergency response protocols and patient flow management.

• Outpatient & Inpatient Services – Understanding scheduling, patient care coordination, and medical record management.

• Laboratory & Diagnostic Services – Overview of laboratory quality control, NABL standards, and technological advancements in diagnostics.

• Pharmacy & Supply Chain Management – Learning about medication safety, procurement, and inventory management.

• Quality and Risk Management Department – Exposure to hospital safety protocols, audits, and continuous quality improvement initiatives.

4. Student Reflections and Feedback Session

The visit concluded with a feedback session, where students shared their observations, learnings, and takeaways from the visit. They expressed appreciation for the opportunity to witness real-world hospital management in action and how the visit helped them connect their academic knowledge with practical applications.

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Impact of the Educational Visit

The exposure provided by Believers Hospital was instrumental in shaping the students' understanding of hospital administration. It:

✅ Enhanced their problem-solving abilities in real-world healthcare scenarios.
✅ Provided firsthand experience in hospital quality and accreditation standards.
✅ Strengthened their leadership and decision-making skills for future healthcare roles.
✅ Inspired them to implement innovative healthcare management practices.

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Conclusion

The educational visit by the CMC Vellore management students was a mutually enriching experience for both the students and hospital administrators. Such industry-academia collaborations play a crucial role in preparing future healthcare leaders, ensuring they are well-equipped to tackle challenges in hospital administration.

Believers Hospital looks forward to continuing its commitment to knowledge-sharing and fostering the next generation of healthcare professionals.

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