Seminar on Enhancing Patient Experience: "Patient First Movement"

 

Seminar on Enhancing Patient Experience: "Patient First Movement"

On June 14, 2024, Jubilee Mission Medical College Hospital had the distinct privilege of hosting Dr. George Chandy, our esteemed director, for a groundbreaking seminar titled "Patient First Movement." This seminar was designed to focus on enhancing patient experience through a patient-centric approach, aligning with the institution's mission to provide exceptional care and service.

Historical Context and Institutional Excellence

Jubilee Mission Hospital, a Christian Minority Institution, was established in 1952 with a vision of compassionate healthcare delivery. The medical college, which was added in 2003, has rapidly grown into one of the most reputable private medical colleges in Kerala. Recognizing the critical importance of a patient-centric approach in healthcare, the institution invited Dr. George Chandy to share his insights and expertise on this vital topic.

Seminar Overview

Dr. George Chandy's seminar was structured into multiple sessions, each tailored to address various groups within the institution, including the Core Administration Group, the core faculty group, and various staff members. His talks comprehensively covered several aspects of patient-centered care aimed at improving the overall patient experience.

Key Sessions and Highlights:

1. Administrative Session:

   • Dr. Chandy engaged with the Core Administration Group, discussing strategic implementation of patient-centric policies.
   • He emphasized the importance of leadership commitment in fostering a patient-first culture.
   • The session included case studies and real-life examples demonstrating successful patient-centered initiatives.

2. Faculty and Staff Session:

   • Addressing the core faculty and staff members, Dr. Chandy highlighted the role of every team member in enhancing patient experience.
   • He covered the importance of empathy, effective communication, and teamwork in delivering holistic care.
   • Practical workshops were conducted to train faculty and staff in patient engagement techniques.

3. Nursing College Interaction:

   • Dr. Chandy dedicated a special session to the nursing college students, emphasizing early adoption of patient-first principles.
   • He discussed the critical role of nurses in patient care and the impact of their interactions on patient satisfaction.
   • The session aimed to instill a deep sense of empathy and patient advocacy in the future healthcare providers.

Key Takeaways

Empathy and Effective Communication:

• Dr. Chandy stressed that empathy is the cornerstone of patient-centered care. Understanding and addressing patient concerns can significantly improve their experience.
• Effective communication, both verbal and non-verbal, is essential in building trust and ensuring that patients feel heard and respected.

Holistic Care:

• Adopting a holistic approach that considers not just the physical but also the emotional, social, and psychological needs of patients is crucial.
• This comprehensive care model helps in improving patient outcomes and satisfaction.

Leadership and Culture:

• A patient-first approach must be embedded into the organizational culture. Leadership plays a pivotal role in setting this tone and leading by example.
• Continuous training and development of staff in patient-centered care practices are essential for sustaining this culture.

Institutional Commitment

The administration group welcomed Dr. George Chandy with great respect and acknowledged his contributions to the field. They expressed their unwavering commitment to embracing and implementing the patient-first culture within their institution. Recognizing the potential positive impact on patient care and satisfaction, the administration vowed to integrate the principles discussed during the seminar into their everyday practices.

Future Endeavors

The "Patient First Movement" seminar was a resounding success, leaving a lasting impression on all attendees. It paved the way for a more patient-centered future at Jubilee Mission Medical College Hospital. Inspired by the seminar, the Director and his Administrative Team have expressed a desire to visit Believers Church Medical College Hospital to learn more about their Patients and People First approach, aiming to further enhance their practices and uphold the highest standards of patient care.

Conclusion

The seminar by Dr. George Chandy marked a significant step towards a patient-centered future at Jubilee Mission Medical College Hospital. By focusing on empathy, effective communication, and holistic care, the institution is poised to improve patient satisfaction and outcomes. The commitment shown by the administration and staff is a testament to their dedication to putting patients first, embodying the true spirit of the "Patient First Movement."

The success of this seminar highlights the importance of continuous education and the relentless pursuit of excellence in patient care. Jubilee Mission Medical College Hospital remains steadfast in its mission to provide compassionate, patient-centered healthcare, setting a benchmark for others to follow.